I’m still considering options to replace the productivity void left by the death of my hx4705 Pocket PC. I’m trying to avoid what would be the easiest and most inexpensive option: learn to live without a Pocket PC. I spent a good part of time the other day looking over the pool of available devices and comparing them to the features that I need, the features I want, and the features I can compromise on. One problem I’m facing is that Pocket PCs, especially phones, are still an emerging technology and a lot of good features aren’t completely worked out yet. There has been a lot of progress but I still find it hard to narrow down my choices to one particular device.
As much as I would love to have kept the 8125 if it had worked properly, I am now scalded and do not plan to buy another one, even if it were brand new with a warranty. The model that I had was a store return, reason unknown. Some of the usability problems that I had were widely reported by other users, although my stuck camera button problem seemed to be unique. After spending a decent chunk of time comparing my options, I am seriously thinking about the HP iPaq 6945, which is the unlocked GSM version of the 69xx line of iPaq Pocket PC Phones. However, if I were to buy this phone, I would have to expect it to last for at least two years. I can’t decide in two months that I’d rather have a 4" VGA screen, and I can’t decide that the thumb keyboard is not adequate for my short, stubby fingers. In order to help me to make an educated choice, I have to rely on hardware reviews as taking a "test drive" of a phone is never easy. I don’t know anybody who has this model, and while chances of AT&T having one in their stores are slim, chances of them letting me try to make and receive calls while browsing the Internet and writing a paper for school while taking pictures of my kids are even slimmer.
When evaluating and interpreting hardware reviews, you have to consider several factors:
1) What kind of review is this?
There are professional reviewers and there are user reviewers. One of the first places I like to go when researching cell phones or other gadgets is CNET.com. CNET has been around for many years and has access to all of the cool gadgets. They have the tools to test every aspect of the device. However; CNET falls short on long term usage. They may play with the gadget for a few hours, but they really can’t tell you how well it will hold up over a period of six months of heavy use. For that, you need a user review.
Where do you get a user review? Well, what is this? My blog is an example of a user review. I have owned several gadgets, and I write about them. I may not write extensively and I may not be formally trained but maybe I complained about a feature and your Google search dropped you here to read it. CNET does have user reviews for most products as long as users provided them. Some gadgets get more reviews than others; for instance, the Cingular 8525 had 270 reviews last night while the iPaq 6945 had only four. To get more information, I had to go to Google.com and Live.com to search for "iPaq 6945 user review". I found some blog posts and forum discussions, and Amazon.com had 29 reviews that gave me some good information to make a decision with.
2) What is the perspective of the reviewer?
CNET.com has professional reviewers. Typically, the manufacturer will send them a review unit that they can play with, post a review, and send back. They’ll tell you what features the device has, how well it operates under certain conditions, and of course they can compare the device against more "absolute" standards. I think of them like movie reviewers, except slightly more useful to society. How many times have you seen a professional movie reviewer dismiss a movie as a total waste when you saw the movie and thought it was great entertainment? The reviewer is trained differently than you and has a different perspective. The reviewer normally has very elite tastes and is trained to recognize concepts like plot and character development. Maybe you just want to see some zombies getting their heads blown off. The movie may not have any real plot or character development but it keeps you entertained for about 90 minutes. CNET.com reviews can be looked at in this light. They are comparing the iPaq 6945 against a higher standard while I’m only comparing it against devices in my price range. They might say that the 8525 is a better device, but if the 8525 is out of my price range, I am not going to be able to compare the 6945 against it. It’s the same with cars. If you can only afford a $12,000 car, you honestly don’t care how well it stacks up against a $50,000 car; you want to know how it compares against other $12,000 cars.
3) What information does the review contain (especially important for user reviews)?
If you look at reviews on Amazon, and you see something resembling the following:
THIS DEVICE SUCKS!!!!!!!!!!!!!!!!!!!!!!!!! DON’T BUY IT!!!!!!!!!!!!!!!!!!!!!! Mine broke. Tech support is horrible!
What does that actually tell you? You know nothing about the conditions the user tried to operate the device under. You know nothing about the user’s knowledge or skill level with this device. This tells you nothing about the user’s expectations for the device at the time of purchase. I read some negative reviews about the 6945 from Palm users who preferred the Palm OS better. They compared the 6945 to a Treo. That gave me some information about their background, skill level, and expectations. Similarly, when I read reviews from previous 63xx and 65xx users, I could tell that they had used this platform before, had experience with similar devices and software, and I could relate to their reviews. Their reviews gave me an idea of how the device would operate under my conditions at my skill level. One review from a Palm user said that "todo list doesn’t support categories" and "Outlook isn’t customizable". I see that these statements show the user to be unfamiliar WITH THESE PLATFORMS, as I do know that Pocket Outlook tasks do support categories and Outlook is highly customizable, but only an experienced power user such as myself can unleash a lot of the customizability of Microsoft Outlook.
Remember to use critical thinking when reading reviews. As an experienced Windows Mobile user, I can sympathize with a "newbie" having problems adapting to the platform but newbies complaining about "this device sucks" really doesn’t tell me what to expect if I buy the device.
Actually, after doing all the research I did the other day, I have come to a conclusion for now. I’m going to wait to hear back from PDASmart.com and if my hx4705 can be fixed for a reasonable amount, I’ll just continue to use it for a while. This is a tricky time to buy a Pocket PC, especially the phones. Windows Mobile 6 is out, but not in wide circulation yet. If I bought a Windows Mobile 5 device, chances of an update being provided (you heard me, HP) are almost non-existent. I might as well wait for a complete line of WM6 devices to hit the market and build up reliability and usability statistics before I jump onboard. In the meantime, I borrowed my mother-in-law’s iPaq 1940 to get me by. It’s WM2003 1st edition and lacks wi-fi, but it will hold my calendar and tasks and I can keep my UOP textbooks on it in RepliGo format. That helped me survive the staff meeting yesterday… There are few things in corporate life worse than an hour or more long staff meeting with no Pocket PC to help pass the time.
Labels: Windows Mobile
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Forget Everything You Learned In School?
For those of you who went to college directly after high school, how many of you graduated and got your first job only to hear the words "Forget everything they taught you in college"? To be honest, hearing that would tick me off immensely. After working very hard for more than two years and racking up somewhere near $25-30k in student loans, I would not be happy to hear that the entire time was mostly a waste and the concepts I just spent time and money learning are only theoretical and won’t do me any good in the "real world".
The University of Phoenix is far from perfect, but one thing I do like about the school is that instructors are required to have a minimum of a Master’s degree and must be leaders in their fields. I spent my entire time in the FlexNet program, in which a student attends the first and last class session at the campus and the weeks in between are conducted online through a newsgroup. I’m currently taking my final class onground at the Buck’s County campus. I’m finding that the on ground program is much more demanding than FlexNet. I don’t mean demanding academically, but more demanding on time. Since I go to class directly from work, I stay at work until time to leave. That means putting in more than a ten hour day at work, then driving to Buck’s County, PA for four hours, then get home around 11 PM when I normally leave the house at 6 AM.
Because instructors must be highly educated and experienced, I’ve had some really good people to learn from. One instructor had risen all the way to Vice President at a telecommunications company. Another instructor was an IT manager in a very large corporation. My current instructor is a microbiologist who has had a highly successful business career.
The material that I’ve learned in my classes is much more than theoretical. I truly have learned material to help me in my current job and to give me perspective on how we conduct business. I was hired into my current job after providing onsite support to engineers for development testing of the very large scale program that I work on. (I purposely leave my employer and industry vague when I have to mention work on this blog.) One of my responsibilities in this position is to represent our customer during a hardware acceptance test. I act as an observer and sign off after analyzing data with my counterpart in another organization. I then produce a report. When I first started in this position, I was trained as an observer on the last shipment of the previous platform. Because this was an established platform, the hardware acceptance test took about 40 minutes to complete and sign off. We had a few "glitches" to adjudicate, but for the most part the test went off without a hitch. After that, the platform changed. The hardware changed, and the program had to change to accommodate the hardware and newer features. The next three acceptance tests I observed took more than five hours to complete. Talk about being late for lunch! Because of my background in developmental testing support, I murmured that the program was bad and needs a lot more work however; officially I did my duties with the sign-off and report.
After beginning the IT program at the University of Phoenix, I learned about concepts such as the Systems Development Life Cycle (SDLC). To be honest, I had not up to that point differentiated between hardware and software testing. I assumed that the software did not work therefore the entire system had a problem (part of the reason for Microsoft’s reputation ) . That was not so. Because the platform changed, the hardware had done its job but the program had not been developed enough yet to be mature. I talked with some members of my organization and learned that indeed, the software being used to certify the hardware was only guaranteed for that test. Because this is such a large program, the hardware is shipped first and the software is installed later.
I now have a new appreciation for the hardware acceptance test that I observe. I got a chance last year to assist the engineers who conducted the development testing, and that was a lot of fun and very interesting. I learned a lot from that experience and now having worked both hardware and software testing I have a new appreciation for how programs like this (large scale programs) go together. I tried to get a position in the development test group, but at the time it fell through. I’m needed in my position, and while development test would have appreciated my help, nobody would provide funding for me to have an extra computer to keep in that office, and I could not get VPN access to the network that they have to use.
I am pleased at least in this regard with the University of Phoenix: I will not be told "forget everything you learned in school."
Labels: Hardware, Software, U of Phoenix
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